Grievance Policy

Any grievance or complaint by a client, volunteer, of staff member can be made to the direct supervisor (in the case of staff or volunteer) or to the staff on duty (in the case of a client).

 

Any complaint relating to a staff member or volunteer may be made directly to that staff member’s or volunteer’s supervisor. In cases where this is not advisable, such as in the case of a complaint dealing with the individual who would normally receive the complaint, the individual filing the complaint should contact the Ombudsman appointed by the Board of Directors.  

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All complaints should be documented.  However, complaints may be made in writing or may be made orally. In the case of oral complaints the individual receiving the complaint will make a written record of the complaint and verify its accuracy with the individual filing the complaint before proceeding. 

 

Additional information about this policy may be obtained through a River to Recovery staff member.